Domestic Payout

Pre-disbursement

When	Payout Request Status (status)	Payout Transaction Status (payouts.status)	Action
Merchant Create Payout, but Insufficient Payout balance	PENDING	APPROVED	Option 1: Re Top-up your Payout Balance Retry the transactions in Dashboard > Domestic Payout > Approval Option 2: Set the transaction to FAILED on your end Re Top-up your Payout Balance Create new transactions with different Reference ID
Merchant Create Payout	IN PROGRESS	N/A	Waiting for the Payout Webhook

Disbursement

When	Payout Request Status (status)	Payout Transaction Status (payouts.status)	Action
Payout is in process by Partner	DONE	PENDING	Retrieve Payout periodically to get the Final Status
Payout is successfully received by the Beneficiary Account	DONE	SUCCESS	Update the transaction status to SUCCESS on your end

Post Disbursement

When	Payout Request Status (status)	Payout Transaction Status (payouts.status)	Reason (payouts.reason)	Action
Payout is failed due to The beneficiary account is invalid or doesn't exist	DONE	FAILED	Invalid Account	Do not retry the Transaction Set transaction status to FAILED
Payout is failed due to Beneficiary account is inactive	DONE	FAILED	Inactive Account	Do not retry the Transaction Set transaction status to FAILED
Payout is failed due to Beneficiary account is closed or deactivated	DONE	FAILED	Dormant Account	Do not retry the Transaction Set transaction status to FAILED
Payout is failed due to Bank is failed to process the transaction	DONE	FAILED	Failed to process by Bank Network	Set transaction status to FAILED Can Retry the Transaction
Payout is failed due to Merchant is not eligible to access the feature at the moment	DONE	FAILED	Feature not allowed at this time	Request to Pivot Team to enable the feature
Payout is failed due to Undefined Bank error response	DONE	FAILED	Unknown Bank Network error	Set transaction status to FAILED Can Retry the Transaction
Payout is failed due to Beneficiary account has already reached the daily limit	DONE	FAILED	Declined due to beneficiary limit	Set transaction status to FAILED Can retry the Transaction tomorrow