FAQs

How could I onboard my user as a Sub-account?

you can create and update Sub-accounts by registering through the platform menu or using the provided API endpoints, make sure to map your user data with the Pivot Sub-account ID.

Could I process payment and split them to my users automatically?

Yes, you can process payment and split the funds after settlement has been made to your Main Account. But, you need to state the split and routing configuration whenever creating a payment request, also it is limited only to payment requests through the API interface.

How is the Account and Balance management product usage charged?

• Pivot will only charge your Main Account, we won't charge the Sub-account directly. For example, a payment processed by your Sub-account will charge your Main Account for a specific amount. E.g. IDR 2,000 will be deducted from your Main Account.

• Other fees will be charged, such as Account and Balance management Transaction fee, Account and Balance management activity fee. It will be charged only when you use the specific features.

Assistance and Customer Support

If you need further assistance and need to consult about your business use case or implementation do not hesitate to contact your Pivot contact or reach us at

• Email: [e-mail]

• Whatsapp / Phone: [phone]