Chargebacks Fee

Stage
Cost per Stage
Who Bears the Cost

Initiation

No direct fee at this point

No cost yet; the process is initiated by the cardholder

Chargeback

Funds are reversed from the Merchant to the Issuer

Merchant

Representment

No fixed external fee in many cases, but can involve internal costs (time, staff)

Merchant

Pre-arbitration (*optional)

No fee yet, but effort/costs increase

Merchant & Issuer

Arbitration

Card network arbitration fee: typically USD 500 or more, depending on card scheme (Visa, Mastercard, etc.)

The losing party pays the arbitration fee (usually the Merchant if they lose)

Last updated