Chargebacks Fee
Stage
Cost per Stage
Who Bears the Cost
Initiation
No direct fee at this point
No cost yet; the process is initiated by the cardholder
Chargeback
Funds are reversed from the Merchant to the Issuer
Merchant
Representment
No fixed external fee in many cases, but can involve internal costs (time, staff)
Merchant
Pre-arbitration (*optional)
No fee yet, but effort/costs increase
Merchant & Issuer
Arbitration
Card network arbitration fee: typically USD 500 or more, depending on card scheme (Visa, Mastercard, etc.)
The losing party pays the arbitration fee (usually the Merchant if they lose)
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