Accept a Payment

Process your first transaction, and withdraw funds effortlessly

Enable payment channels

View your payment channels settings and enable the payment methods you want to support by contacting our Commercial team through email at [e-mail]

Make your first transaction

You need at least one payment channel to create a payment, here's how to create one:

1. Prepare API Integration Go to the API Integration section to seamlessly connect with the Payment API

2. Collect payment details Gather customer payment information while ensuring compliance with industry standards

3. Create Payment API Use the Payment API to initiate and manage payment requests efficiently

4. Handle post-payment events Pivot sends a PAYMENT.SUCCESS event when the payment is completed. Follow the Webhook or Callbacks guide to receive these events

Withdraw your funds

Send funds from your Pivot Balance to your chosen destination bank account through Withdrawal. It can be done anytime in the Pivot dashboard and is free of charge, here's the steps:

Register your Bank Account

To add withdrawal bank accounts, contact our Operational team through email at [e-mail]

Select your withdrawal type

Manual Withdrawal

This type is only applicable for Payment balance, you can either withdraw the balance to your registered bank account or your Payout balance, here's the steps:

1. Navigate to Withdraw Locate the "Withdraw" action within the "Payment" menu

2. Define Withdrawal amount Decide the desired amount to be withdrawn

3. Choose Withdrawal destination Decide either to withdraw the balance to your registered bank account or your Payout balance

4. Confirm Withdrawal Click "Confirm" and input PIN to proceed with the withdrawal

Auto Withdrawal

Automatically transfer your payout and payment balance daily with the flexibility to toggle it on or off, here's the steps:

1. Navigate to Deposit Locate the "Deposit" menu within the "Settings" section

2. Switch the toggle Switch the toggle "on" then auto withdrawal is activated

Insider Tips!

To streamline your payout process, keep the Auto withdrawal feature off, so you can reduce frequent top-ups in every transaction.

Important Notes:

If the Auto withdrawal feature is off, the funds will stay for 50 days (from the last transaction*). If there is no activity in the respective balance, the funds in that balance will be automatically withdrawn according to the withdrawal schedule. *Payout: Virtual Account / manual top-up, payout *Payment: Payment-in, manual withdrawal

Track your withdrawal status

Withdrawal transactions and their status are recorded in the dashboard, here's how to check:

Balance History Menu

1. Navigate to Balance History Click the "Balance History" menu

2. Filter Transaction Type Choose "Withdrawal: Payment" or "Withdrawal: Payout" transaction type to track the withdrawal status

Domestic Payout Menu

• Navigate to Dashboard Locate the "Dashboard" section within the "Domestic Payout" menu

• View Payout Withdrawal History Click the "View Payout Withdrawal History" section within the "Dashboard" section, then you'll be redirected to the Balance History Menu

Payment Menu

• Navigate to Withdrawal Locate the "Withdrawal" section within the "Payment" menu

• Filter Status Track the withdrawal status

Withdrawal limits and processing time

Withdrawal type	Amount	Processing time
Manual withdrawal to registered bank accounts	IDR 10.000 - 250.000.000	Process begins once you confirm the withdrawal. The time of arrival of funds depends on your bank’s processing time and may be affected by the banks’ operational hour
Manual withdrawal to Payout balance	IDR 10.000 - 250.000.000	Real-time
Auto withdrawal	IDR 10.000 - 250.000.000	Process begins at 23.00 (UTC+7) every day. The time of arrival of funds depends on your bank’s processing time and may be affected by the banks’ operational hour