Response Codes & Failure Reason

Response Codes

Response Code	Response Message	Error Object
00	Success	-
credentials_invalid	Access Token is Invalid	{ "error": { "type": "API_ERROR", "details": [ { "field": "", "message": "Request new access token" } ], "traceId": "{trace id}" } }
field_format_invalid	Format Field is Invalid	{ "error": { "type": "API_ERROR", "details": [ { "field": "{field name}", "message": "Make sure {field name} format is correct" } ], "traceId": "{trace id}" } }
field_required	Mandatory Field is Missing	{ "error": { "type": "API_ERROR", "details": [ { "field": "{field name}", "message": "Make sure {field name} value is fulfilled" } ], "traceId": "{trace id}" } }
amount_below_limit	Amount Value below the minimum	{ "error": { "type": "API_ERROR", "details": [ { "field": "{field name}", "message": "Make sure {field name} amount is above minimum" } ], "traceId": "{trace id}" } }
resource_already_exists	X-REQUEST-ID is already exists	{ "error": { "type": "API_ERROR", "details": [ { "field": "", "message": "Use unique X-EXTERNAL-ID" } ], "traceId": "{trace id}" } }
resource_already_exists	ID is already exists	{ "error": { "type": "API_ERROR", "details": [ { "field": "{field name}", "message": "Use unique {field name}" } ], "traceId": "{trace id}" } }
service_unavailable	Gateway / Partner service is unavailable	{ "error": { "type": "GATEWAY_ERROR", "details": [ { "field": "", "message": "Please hit periodically" } ], "traceId": "{trace id}" } }
balance_insufficient	Merchant Balance is Insufficient	{ "error": { "type": "API_ERROR", "details": [ { "field": "", "message": "Re Top-up your Balance" } ], "traceId": "{trace id}" } }
unsupported_channel_code	Channel Code is currently not supported	{ "error": { "type": "API_ERROR", "details": [ { "field": "{field name}", "message": "Make sure channel code following on the API Document" } ], "traceId": "{trace id}" } }
resource_missing	Payout ID is not exist	{ "error": { "type": "API_ERROR", "details": [ { "field": "", "message": "Make sure payout id is correct" } ], "traceId": "{trace id}" } }
format_invalid	Payout format is invalid	{ "error": { "type": "API_ERROR", "details": [ { "field": "", "message": "Make sure payout object no more than 1000 items" } ], "traceId": "{trace id}" } }
resource_missing	Inquiry ID is not exist	{ "error": { "type": "API_ERROR", "details": [ { "field": "{field name}", "message": "Make sure inquiry id is correct" } ], "traceId": "{trace id}" } }
general_error	General Error	{ "error": { "type": "API_ERROR", "details": [ { "field": "", "message": "Please contact our representative team" } ], "traceId": "{trace id}" } }
amount_above_limit	Amount value above the maximum	{ "error": { "type": "API_ERROR", "details": [ { "field": "{field name}", "message": "Make sure {field name} amount is below maximum" } ], "traceId": "{trace id}" } }
daily_payout_limit_exceeded	Exceed daily Payout limit	{ "error": { "type": "API_ERROR", "details": [ { "field": "", "message": "Remaining amount today: Rp [current Payout balance]. Please try again tomorrow or contact Helpdesk" } ], "trace_id": "{trace id}" } }
payouts_in_process	Payouts are being process	{ "error": { "type": "API_ERROR", "details": [ { "field": "", "message": "Wait a moment to retrieve the Payout" } ], "trace_id": "{trace id}" } }
format_invalid	Payouts format is invalid	{ "error": { "type": "API_ERROR", "details": [ { "field": "", "message": "Make sure Payout request format is correct" } ], "trace_id": "{trace id}" } }

Failure Reason

Failure reason will appear whenever Payout Transaction Status is "FAILED"

Failure Reason	Description
Invalid account	Beneficiary account is invalid or doesn't exist
Inactive account	Beneficiary account is inactive
Dormant account	Beneficiary account is closed or deactivated
Failed to process by Bank Network	Bank is failed to process the transaction
Feature not allowed at this time	Merchant is not eligible to access the feature at the moment
Unknown Bank Network error	Undefined Bank error response
Declined due to beneficiary limit	Beneficiary account has already reached the daily limit