> For the complete documentation index, see [llms.txt](https://pivot-payment.gitbook.io/pivot-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pivot-payment.gitbook.io/pivot-docs/api-references/api-lists/payments/status.md).

# Status

## Payment Session Statuses

<table><thead><tr><th width="181.94140625">Status</th><th width="194.7734375">Dashboard status wording</th><th width="184.4453125">Cancellable </th><th width="189.421875">Definition</th><th width="181.6328125">Action items</th></tr></thead><tbody><tr><td>REQUIRE_PAYMENT_METHOD</td><td>Waiting for payment method</td><td><p></p><p>✅ By Merchant &#x26; Customer</p><p></p><p>Possible values:</p><ul><li>REQUESTED_BY_CUSTOMER</li><li>DUPLICATED</li><li>VOID_SESSION</li></ul></td><td>When Merchant created payment session and waiting for user to choose payment method</td><td>Choose payment Method</td></tr><tr><td>REQUIRE_CONFIRMATION</td><td>Waiting for confirmation</td><td><p>✅ By Merchant &#x26; Customer</p><p></p><p>Possible values:</p><ul><li>REQUESTED_BY_CUSTOMER</li><li>DUPLICATED</li><li>VOID_SESSION</li></ul></td><td>After payment method is selected, waiting for the payment session to be confirmed and continue to charge process</td><td>Confirm</td></tr><tr><td>REQUIRE_ACTION</td><td>Waiting for user action</td><td>❌ For API method</td><td>Payment method (Charge) already initiated and Waiting for customer action</td><td><p></p><ul><li>Push Payment (VA &#x26; QR) = Customer to initiate transaction</li><li>Pull Payment (Card &#x26; Ewallet) = Customer to fill in details to be charged</li></ul></td></tr><tr><td>ACTIVE</td><td>Waiting for charged</td><td>❌</td><td><mark style="color:orange;"><code>Multiple</code></mark> use payment type is already Active and Waiting for customer action</td><td><p>Push Payment </p><p>(VA &#x26; QR) = Customer to initiate transaction</p></td></tr><tr><td>PROCESSING</td><td>Processing</td><td>❌</td><td>Payment already processed by partners, charge is confirmed and already initiate the payment process</td><td>Wait for callback</td></tr><tr><td><p>[Final Status]</p><p>CANCELLED</p></td><td>Cancelled</td><td>❌</td><td>Session cancelled by merchant / customer</td><td>Redirect to failed payment</td></tr><tr><td><p>[Final Status]</p><p>EXPIRED</p></td><td>Expired</td><td>❌</td><td>Customer exceed payment session time</td><td>Redirect to failed payment</td></tr><tr><td><p>[Final Status]</p><p>INACTIVE</p></td><td>Inactive</td><td>❌</td><td>Multiple use payment type is inactive</td><td>Create New Payment Session to generate  Payment Type = <mark style="color:orange;"><code>MULTIPLE</code></mark></td></tr><tr><td><p>[Final Status]</p><p>PAID</p></td><td>Paid</td><td>❌</td><td>Payment session successfully paid</td><td>Redirect to successful payment</td></tr></tbody></table>

## Charge Statuses

| Status                               | Definition                                                                                                                     | Action items                                                                                                                                                         |
| ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| WAITING\_FOR\_USER\_ACTION           | Payment session is confirmed and waiting for customer to perform action                                                        | <p></p><ul><li>Push Payment (VA & QR) = Customer to initiate transaction</li><li>Pull Payment (Card & Ewallet) = Customer to fill in details to be charged</li></ul> |
| WAITING\_FOR\_AUTHENTICATION         | <p>Only applicable for pull payment</p><p>Waiting for partner to authenticate the transaction</p>                              | Input OTP or PIN                                                                                                                                                     |
| PROCESSING                           | Partner processing the transaction                                                                                             | Waiting for partner to complete the process                                                                                                                          |
| WAITING\_FOR\_CAPTURE                | <p>Only applicable for Cards and if autoCapture: false</p><p>Charge already authorized (money booked) but not captured yet</p> | Merchant to call Capture                                                                                                                                             |
| <p>\[Final Status]</p><p>FAILED</p>  | Charge failed                                                                                                                  | -                                                                                                                                                                    |
| <p>\[Final Status]</p><p>EXPIRED</p> | Charge expired                                                                                                                 | -                                                                                                                                                                    |
| <p>\[Final Status]</p><p>SUCCESS</p> | Charge is successful & completed                                                                                               | -                                                                                                                                                                    |