Status

Sub-account Status

Sub-account Type
Sub-account Status
Sub-account KYC Status
Definition
Action items

KYC

CREATED

WAITING_FOR_DOCUMENT

Account created and still in inactive mode

Need to submit Sub-account KYC document

KYC

CREATED

IN_REVIEW

Account created and still in inactive mode

Waiting for review results

KYC

CREATED

REJECTED

Account created and still in inactive mode

Submit other Sub-accounts

KYC

ACTIVE

APPROVED

Account active and can do (any) activity via dashboard / API

KYC

DEACTIVATED

APPROVED

Main Account intentionally deactivated the Sub-account

KYC

BLOCKED

APPROVED

Account Blocked by Pivot due to any terms and policy violation

Contact our Helpdesk support

KYC

DORMANT

APPROVED

Account has not been have transaction in any balance (account) for a period of time

Contact our Helpdesk support

KYC

CLOSED

APPROVED

Account has been closed due to main account request

NON_KYC

ACTIVE

NOT_REQUIRED

Account active and can do (any) activity via dashboard / API

NON_KYC

DEACTIVATED

NOT_REQUIRED

Main Account intentionally deactivated the Sub-account

NON_KYC

BLOCKED

NOT_REQUIRED

Account Blocked by Pivot due to any terms and policy violation

Contact our Helpdesk support

NON_KYC

DORMANT

NOT_REQUIRED

Account has not been have transaction in any balance (account) for a period of time

Contact our Helpdesk support

NON_KYC

CLOSED

NOT_REQUIRED

Account has been closed due to main account request

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